FAQ

HOW SHOULD YOU SHIPPED FRAGILE ITEMS?

Ans: Please be advised that the shipment of fragile items (such as TVs, glassware, specialized parts, etc.) is undertaken at your own risk. SSCServices will not assume responsibility for any damage to these items during transit.

We strongly encourage you to ensure that these items are clearly labeled as “fragile,” adequately padded for protection, and that invoices are uploaded in a timely manner to avoid any issues.

Please note that we do not have the means to assess whether these products were damaged upon delivery. As such, we cannot be held liable for any damages that may occur during shipment. However, we are more than happy to assist with facilitating reverse or return shipments where applicable.

WHAT IF MY PACKAGE GOT LOST AND CAN’T BE FOUND/UNKNOWN?

Ans: All our packages are insured, if lost or misplaced in our care you will be reimbursed in full for the missing product where necessary.

Our warehouse team in Florida is among the best globally, with years of warehousing and shipping experience to ensure you the best service possible. As such, all products delivered to our warehouse are signed for and logged in our system; however, if a customer fails to input the correct information in their shipping address, this may force the warehouse team to place your package into the “unknown section”. Upon notifying us, we will collect the necessary information (tracking number/purchase ID number etc.) to retrieve this product from the unknown location at a cost $350 per package. This process normally takes 3-7 days.

Remember to check your shipping information thoroughly to ensure you place the correct data in the correct areas to avoid loss of delay to your shipment; for further information, please contact us directly.

HOW OFTEN DO YOU RECEIVE PACKAGES?

Ans:

Our shipment as schedule is as follows:

Shipment	Cleared per week	Shipment Clearance Day	Package collection
Sea Freight	X1	Tuesday/Thursday	Next day delivery
Premium Air	X5	Monday – Friday	Next day delivery

NB. Shipment may be delay due to weather conditions, natural disaster, airline issues etc.

All packages are subjected to the necessary fees and customs duties where applicable.

HOW CAN I GET MY PACKAGE DELIVER TO ME?

Ans: Scheduling your delivery is quick and easy! Simply use the delivery icon on your personalized dashboard, which you received upon sign-up. Once scheduled, you can check your delivery status and confirm the time and date via WhatsApp or email.

We’re here to ensure a smooth and convenient delivery experience for you.

HOW TO AVOID CUSTOMS DUTIES & USING PRE-ALERT FEATURES?

Ans: To help you minimize costs, we recommend splitting shipments whenever possible. However, please be advised that any products valued over USD $100.00 are subject to customs duties as per the Jamaica Customs Agency regulations.

To ensure a smooth and transparent clearance process, we kindly request that you submit your invoices in advance, prior to the arrival of your goods. You can do so via pre-alert, WhatsApp, or email. This allows us to facilitate a more efficient clearance for your products. Please remember to slit up your shipments.

Please note, if an item valued over USD $100.00 is received without the corresponding invoice, there may be consequences. The Jamaica Customs Agency could either confiscate the product or apply duties based on its market value.

For further information, please visit the Jamaica customs agency at: Personal Importing | Jamaica Customs Agency Website (jacustoms.gov.jm).

NB. All packages are subjected to the necessary fees and customs duty fees where applicable.

HOW SOON SHOULD I COLLECT MY SHIPMENT/PACKAGES?

Ans: Please be advised that you have 14 days from the date your package or shipment arrives and is ready for pickup or delivery before storage fees are applied. After the 14-day period, a storage fee of JMD $150.00 per day will be charged for packages under 30 lbs. This fee will be adjusted based on the weight and dimensions of packages exceeding 30 lbs.

Kindly note that any packages or shipments not collected within 30 days will be moved to our unclaimed section and may be auctioned off to cover shipping, customs, and other incurred expenses.